Frequently Asked Questions
Do you have a warranty on your jewelry?
Yes, we have a one year warranty against any manufacturing defects on all of our jewelry . The warranty becomes void if the product has been subjected to mis-use or has been altered by anyone other than Jewlr. View our warranty information page for more details.
Metals or Materials
What is sterling silver?
Genuine sterling silver contains 92.5% silver. The remaining 7.5% is an alloy, usually copper, to increase the hardness because sterling silver is a soft metal. The stamp on the ring can appear as 925, .925 or 92.5, as opposed to a karat stamp. Although this is the standard for the United States other countries may have lower grades. The sterling silver used to make items at Jewlr are made from genuine sterling silver(.925).
What is the difference between 10K & 14K gold?
The term "karat" designates the amount of gold found in a piece of jewelry: 24 karats is pure gold but since pure gold is too soft to produce jewelry it is generally mixed with other metals to produce a harder, more workable alloy. While 14 karats (14k) indicates that 14 parts out of 24 are gold, the other parts being made up of the other metals, 10 karats (10k) indicates that 10 parts out of 24 are gold.
Personalized Service
Can I custom an ring with my own design?
Yes. Custom designing is a great way to create a ring that is perfect for your unique personality. Learn more about custom designing your own ring to get started.
Can I have my item engraved?
Yes, You have the option to add an engraving with place order. Look for the engraving box labelled Engraving Text on the item,simply enter the text you wish to have engraved and we will look after the rest.
Shipping & Delivery
How long will it take to get my order?
Upon confirmation of payment your item will be processed for shipment within 5-7 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 15-20 business days,For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location.
Please refer to the shipping optionals on checkout step.
Do you deliver to APO, FPO and PO addresses?
Yes; however, due to the nature of these services, it may take more than 45 business days to receive your order. If possible, we recommend using a civilian address.
Where does my order ship from?
Our printing partners each manufacture specific products and service particular parts of the world. We ensure your goodies will be printed in the most convenient location for your delivery address, ensuring fast and affordable shipping services!
SIZING
How can I find out my size?
Check out our sizing guide. Please note all our rings are sized in US ring sizes.
Returns & Exchanges
Please visit our Returns & Exchanges section.